London College of Contemporary Music (LCCM) is a specialist music school in Central London, that teaches degrees in music performance, music production and music business. Founded by passionate musicians, LCCM offers cutting-edge undergraduate and postgraduate degrees in music.
Its iconic campus, The Music Box, is equipped with industry-leading facilities and technology, providing an inspiring environment for creative exploration. LCCM is the highest-ranked provider of music performance and music business degrees in the UK for student satisfaction (NSS
Position:
The Student Success Tutor Manager is responsible for the day-to-day leadership and close oversight of the Student Success Tutor (SST) team. This role combines team management with hands-on student support, ensuring that the SST programme is delivered effectively, consistently, and responsively.
The postholder will work on-site to supervise the SSTs, directly support students where required, and monitor the programme's effectiveness through data analysis, reporting, and feedback. They will also lead on continuous improvements to maximise student engagement, retention, and success.
This position is central to ensuring that students feel supported and empowered throughout their studies, and that LCCM maintains a high-quality, student-centred approach.
Leadership and Oversight
* Provide close day-to-day supervision and guidance to the SST team, ensuring high standards of delivery.
* Monitor workloads, set clear expectations, and ensure consistency in how support is provided across the team.
* Act as the first escalation point for complex student cases before referral to the Head of Operations or specialist services.
* Deliver regular training, coaching, and feedback to SSTs to support their professional development.
Direct Student Support
* Provide 1:1 student support sessions where needed, especially in high-priority or complex cases.
* Participate in drop-in sessions, workshops, and proactive outreach to model best practice for the team.
* Build strong relationships with students, fostering a culture of trust, engagement, and accountability.
Programme Effectiveness & Reporting
* Develop and maintain robust systems for monitoring the impact of the SST programme.
Requirements:
Essential :
* A degree in a relevant field (Education, Psychology, Student Support, or a related discipline).
* Strong evidence of ongoing professional development.
* Proven ability to manage a student support team in a higher education setting.
* Experience delivering direct student support and academic mentoring.
* Strong knowledge of student engagement and retention strategies.
* Ability to analyse and present data effectively to inform decisions.
* Excellent interpersonal and communication skills, with the ability to inspire confidence in staff and students alike.
* Understanding of safeguarding, inclusion, and disability support requirements in HE.
* Strong leadership and team management skills, with experience in staff development and training.
* Strong data analysis and reporting skills, with the ability to use insights to drive decision-making.
* Experience leading and managing a team in an educational context.
* Experience developing and improving student support initiatives.
* Evidence of direct student-facing work and positive impact on student outcomes.
Desirable :
* A Master's degree in a relevant subject.
* Qualifications in coaching, mentoring, or academic advising.
* Knowledge of awarding body regulations and compliance requirements.
* Strong knowledge of OFS regulatory frameworks
* Background in educational psychology, counselling, or coaching.
* Experience in creative industries or music education.
Other information:
Why Join LCCM?
* Work in a vibrant and creative environment in the heart of London.
* Be part of a team that values innovation in education.
* Engage with a diverse student body and contribute to their future success.
* Enjoy opportunities for professional growth and development.
What we offer our Colleagues:
* 20 days annual leave
* Pension 5% personal contribution & 3% Company contribution
* Season Ticket Loan (T&C's apply)
* Vision Express Eye Care Vouchers
* Training & Development opportunities (T&C's apply)
* Staff Discount Scheme – via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics etc
* Employee Assistance Programme.
* Refer a friend scheme for staff members (T&Cs apply).
* Social events on campus and through GUS Social Committee "GOSH - GUS on Staff Happiness".
To apply,
It's quick and easy to apply for a role at LCCM. Just click on the apply button above. All you'll need is an up-to-date CV outlining your interest in the role and how you meet the role's criteria.
Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted. We do not offer visa sponsorships.
We acknowledge receipt of your CV for a position at LCCM and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.
LCCM is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief
At LCCM, we anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it has been collected unless we have sought your consent to keep your data on file for future job vacancies.