1st / 2nd Line IT Support Engineer Location: Ormskirk (on-site and help desk) Salary: Up to £30,000 TeamCandour are working with a well-established Managed Service Provider based in the Ormskirk, who are looking to add a confident and motivated 1st / 2nd Line Support Engineer to their growing team. This is an excellent opportunity for someone with solid technical skills and a customer-focused attitude to join a supportive business that values results, teamwork, and professional development. The company has a lively, friendly culture and offers clear opportunities to progress into more senior or managerial positions. Key Responsibilities Provide 1st / 2nd line support across a range of client sites and via the help desk Diagnose and resolve hardware, software, and network issues efficiently Support and maintain Windows operating systems and business applications Manage user accounts, permissions, and access within client environments Key Skills Strong understanding of Windows operating systems Previous experience within an MSP environment is highly desirable Excellent communication and problem-solving skills A proactive, results-driven approach to work Full UK driving licence (essential) Benefits Salary up to £30,000, depending on experience Clear progression opportunities into senior or managerial roles A supportive and engaging work environment with a modern, energetic team Ongoing training and development opportunities If this is something you are interested in, please apply now.