Repairs Scheduler / Planner
SRSO- 24_1712324961 Posted: 05/04/2024
REPAIRS SCHEDULER/ PLANNER ROLE
South East London
Exciting opportunity to join a large Property Services Contractor
Key purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration.
Key responsibilities:
1. Managing operatives diaries
2. Liaising with tenants and operatives to arrange repairs
3. Planning repairs works for pre and post inspection, reactive, voids and emergency repairs
4. Prioritising emergency works
5. Booking appointments and allocating works to the available operatives, and following works from start through to completion
6. Effectively communicate any concerns about work quality and ensure operatives have the right material to complete their work
7. Ensure all relevant data is up-dated on a timely basis
8. Accurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.
9. Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
10. Work with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.
11. Use and update the IT and other systems, inputting and extracting information and ensuring protocol is followed.
12. Ensure requirements of Health and Safety legislation are followed and undertake
13. Health and Safety training as required.
Key skills and experience
14. Experience of working in a customer service environment
15. Experience in a Housing environment
16. Experience in a repairs & maintenance environment
17. Makes decisions based on set standards and procedures
18. Consistently maintains high level of performance.
19. Communicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.
20. Resilient in difficult or stressful situations
21. Able to empathise with customers
22. Able to produce clear and concise correspondence.
23. Accurate IT skills (Microsoft Word)
Office based - 35hour week