Summary Every GP Practice needs an efficient team of administrators and receptionists who can ensure that every patient’s experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Business Administrator. If you want to play an integral part at Mansfield Medical Centre, come and join us! Wage £15,600 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday- Friday Times to be confirmed 37 hours 30 minutes a week Start date Monday 13 April 2026 Duration 1 year 3 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work We are looking to recruit an administration and Customer Service Apprentice who will receive appropriate training and support to be able to undertake the following: Provide an efficient and effective telephone-based reception service which includes Making patient appointments (same day, routine, and cancellations) Allocation of triage appointments Feedback routine test results Taking home visit requests Passing emergency calls i.e., chest pain/stroke to duty doctor Assisting with general enquiries Problem solving Complaint management and resolution Prescription queries Appointment and clinic changes To complete all associated administration in an accurate and timely manner To provide outstanding customer care always, both internally and externally To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Where you'll work 56 BINLEY ROAD COVENTRY CV3 1JB Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider HEART OF ENGLAND TRAINING LIMITED Training course Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Training schedule You will be working towards a Level 2 Customer Service Qualification You may also need to work towards Level 2 functional skills in maths and English if not exempt Requirements Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills Attention to detail Organisation skills Customer care skills Administrative skills Analytical skills Team working Patience About this employer Mansfield Medical Centre is a busy Doctors Surgery with 10,000 patients. We have a strong team and are a well-respected and long-established Coventry Practice. We are looking to recruit an enthusiastic and motivated apprentice to join our friendly, dedicated team who is committed to Learning and Development. You will work alongside other reception staff and administrators to gain Knowledge to provide excellent levels care and customer service to our patients. The Surgery currently is run by a management team of 4, this includes 3 Business Partners a Business Manager and a Practice Manager. It also includes 7 GPs, 1 ANP, 3 Practice Nurses, 2 Healthcare Assistants and 15 Administration Staff. https://www.mansfieldmedicalcentre.nhs.uk/ (opens in new tab) After this apprenticeship To be a full-time employee of the Centre when training has been completed Ask a question The contact for this apprenticeship is: HEART OF ENGLAND TRAINING LIMITED Louisa Barby Apprenticeshiprecruitment@hoet.co.uk 01788568425 The reference code for this apprenticeship is VAC2000021227.