Job Description
2nd Line IT Support Engineer
Hybrid / Office-Based | Competitive Salary
We’re sourcing a skilled 2nd Line Support Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base.
Role Overview
* Resolve escalated IT issues across desktop, cloud, and infrastructure
* Support Microsoft 365, Active Directory, and networking environments
* Troubleshoot hardware, software, and connectivity issues
* Collaborate with 1st and 3rd line teams
* Maintain documentation and deliver excellent customer service
Requirements
* 3+ years IT support experience (incl. 2nd line)
* Strong knowledge of Windows, Microsoft 365, and basic networking
* Experience with Azure, ITSM tools, and remote support
* Strong problem-solving and communication skillsWhat’s Offered
* Exposure to latest cloud technologies
* Training and career development
* Supportive, fast-paced environment
Please get in touch as soon as possible as interviews are happening next week!