Contract Type: Perm - 37.5 hrs per week - Tuesday to Saturday 11am to 7pm
Closing Date: Monday, January 01, 0001
Vivisol are currently hiring for a Prescriptions (HOOF) Coordinatorat their modern office based in Manor Royal, Crawley. We are looking for someone to join our dynamic team to process installations, and prescriptions to support to our patients across the UK. We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, as well as astarting salary of £23,891 per annum, increasing after successful probation.
Hours: 37.5 hours per week, Tuesday to Saturday 11am to 7pm
The ideal candidate will have previous customer service experience, ideally in a call centre/office environment, and all training will be provided.
Main duties and responsibilities:
* Responding to patient prescriptions in a timely manner, including prescription confirmation/rejection and product availability
* Processing prescriptions, liaising closely with prescribers and to respond to their needs
* Ensuring accurate information is entered into the system
* Providing stock requirements as needed
* Managing the prescribers line and deal with any queries in a timely manner
* Dealing with all enquiries from prescribers in an empathetic and effective manner within company/contract agreed timescales
* Ensuring that all enquiries are completed according to departmental procedures and within set quality standards
* Working with the Senior Customer Service Coordinator on process improvements and projects
* Providing support to other areas of the Customer Service department when required
Required candidate experience:
* Previous customer service experience (1 year), ideally office or call centre based
* Excellent phone manner
* Excellent IT skills with the ability to record data accurately
* An Enhanced DBS (provided for you as part of the probation process)
Who we are:
Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients.
"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.
Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.
Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com
Contact info
Registered Office Address:
Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU
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