About the role
The role is in a supportive environment where we are known for our friendly and effective telephone service to our mortgage intermediary partners and brokers.
The role also involves working closely with all our mortgage teams to ensure we provide clear and correct information to our customers as well as keeping up to date with product and policy changes.
Benefits:
1. 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
2. Annual discretionary bonus scheme
3. Personal pension with matched contributions
4. Life assurance (6 times annual salary)
5. Ability to buy and sell holiday allowance
6. Maternity, paternity and shared parental leave
7. Extensive wellbeing support
8. ‘My Lifestyle’ retail discounts
Find out more about the fantastic benefits of joining Coventry Building Society
About you
For this role you’ll like talking to lots of different people and will be used to working in fast paced environment. You'll need to be accurate and keen to learn so you're able to deal with our customer’s enquiries. Coping with pressures and problem solving will be a parts of the role so you’ll be a committed person with a flexible, team focused approach.
To be successful in this role its essential you have:
9. Are already in a customer service focused role, providing a great service in a busy environment.
10. Excellent communication skills with the confidence to talk to lots of different people
11. Have experience of handling challenging and / or complex customers’ enquiries.
Desirable experience will include:
12. Experience of working in a telephone environment
13. Mortgage experience
About us
We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.
We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
Location