About the role
Herald Datanetics Limited is seeking a Sales Support Officer to join our team. This is a full‑time position that will play a vital role in supporting our overseas corporate customers and driving forward our continual success in the field of Internet of Things (IoT) technology.
What you’ll be doing
* Providing high‑quality customer service and support to our customers, addressing their queries and concerns in a timely and efficient manner
* Gathering customer feedback and insights to inform other departments
* Collaborating with other departments for order processing and handling customers' inquiries
* Maintaining detailed records of customer interactions and product specifications
* Contributing to the continuous improvement of our customer service processes and procedures
What we’re looking for
* Bachelor's degree of equivalent
* A minimum of 3 years of customer service experience, preferably in a technology or engineering‑related field
* Fluent in English, Cantonese and Mandarin
* Technical knowledge and understanding of IoT systems and components would be advantages
* Excellent problem‑solving and analytical skills, with the ability to quickly identify and resolve customer issues
* Exceptional communication and interpersonal skills, with the ability to interact effectively with customers and cross‑functional teams
* Ability to multitasks, work independently and deliver results within tight deadlines and under pressure
* Candidates with less experience will be considered as Sales Support Assistant
What we offer
At Herald Datanetics Limited, we are committed to providing our employees with a rewarding and fulfilling work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and growth. Our team‑oriented culture and focus on innovation make us an exciting place to work in the field of IoT technology.
About us
Herald Datanetics Limited is a leading provider of cutting‑edge IoT solutions, serving customers across a range of industries. Our mission is to drive the adoption of IoT technology by delivering innovative, reliable, and user‑friendly products and services. With a strong track record of success and a talented team of engineers and researchers, we are poised for continued growth and success.
Apply now to join our team as a Sales Support Officer and be a part of our exciting journey in the world of IoT.
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