Responsibilities
:
Support Role:
Setup all video and audio conference calls among the offices
Support, maintain, and troubleshoot hardware and software on the trade floor. Software includes:
1. Microsoft Office 365, Adobe Acrobat, Google Chrome
2. Trade applications including Bloomberg and X_Trader
3. Proprietary developed applications.
4. Perform PC workstation moves, add, changes.
5. Responsible for maintaining the ticket queue and assign them to appropriate group as needed.
6. Respond to malware virus alert and take appropriate step to block, isolate, and mitigate risk exposure.
7. Involve with after hours on-call support rotation and Friday patching of PCs.
8. Providing onsite support, build relationships with Executives, Portfolio Managers and Infrastructure staff assisting them with questions, incidents and service requests.
Project Role:
9. Create package for automated deployment - globally deploy changes and remove software.
10. Create, deploy and troubleshoot Windows 10 images via MDT/WDS
11. PC migration to the cloud, create software layering packages, set profile setting and onboard users to Amazon Workspaces
12. Analyse and revamp current group policies.
Requirements
13. Minimum 2 - 3 years of relevant experience, preferably in banking/financial services industry.
14. Experience with Microsoft Windows, Office 365 apps, automated software deployment system, Bloomberg, trading apps, Microsoft Deployment Toolkit, Windows Deployment Service, workstation patching.
15. Strong customer support skills with a focus on delivering high quality service.
16. Strongmunication and interpersonal skills and a self-starter.
17. Strong collaborative skills with the ability to work effectively in a team-oriented environment.
18. Ability to work in a fast paced, high pressure work environment.
19. A keen eye for detail, a curious mindset, and a willingness to challenge the status quo.
20. Displays and operates at the highest degree of ethics and integrity.