Overview
Provide efficient and effective administration support to the wider Talking Therapies Team in line with the Trust values of kindness, fairness, ingenuity and determination.
Responsibilities
* Deal with enquiries from service users, relatives, professionals and members of the public.
* Undertake the administration of all referrals received by the Service and provide administrative support to the clinicians within the team.
* Ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with Trust policies and procedures.
* Access and input data to clinical reporting systems – PCMIS.
* Take referrals and process them from a range of multi‑disciplinary professionals and agencies, service users and members of the public to enable effective triage and prioritise risk.
* Collate all relevant information to enable prioritisation of referrals.
* Carry out general clerical duties including information gathering, dealing with internal and external post, photocopying documents and managing telephone enquiries with diplomacy and sensitivity.
* Manage the appointments system for the team in line with clinic times and the off‑day rota.
* Order and maintain sufficient levels of stationery and supplies for the team.
* Provide other reasonable duties appropriate to the role.
Application Process
Virtual application support sessions are available each month to assist with completing the application form. To secure your place, visit the jobs events page on the Trust website.
Sponsorship Information
This Trust is an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship in addition to all other applications. Please review the list of eligible roles and requirements on the government website.
Pre‑Employment Checks
* Identity verification
* Right to work check
* Disclosure and Barring Service (DBS)/Criminal record check (dependent on role)
* Professional registration and/or qualification check
* Occupational health assessment
* Employment history and reference validation
* External applicants must provide HMRC employment history covering the most recent three years.
Equal Opportunities
We are committed to equality, diversity, and inclusion (EDI), and encourage applications from individuals of diverse backgrounds. Applicants wishing to be considered under the Disability Confident Scheme will be guaranteed an interview if they meet the essential criteria. Reasonable adjustments during the recruitment process can be requested by contacting us at 0161 716 3181.
Other Information
We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly. The Trust may close vacancies early if a high volume of applications is received; apply as soon as possible to ensure consideration.
Our Vision and Culture
Our vision is for a happier and more hopeful life for everyone in our communities. We aim to deliver the very best care, promote an inclusive environment, and improve the diversity of our workforce so our people truly represent the communities we serve.
J-18808-Ljbffr