Senior Product Manager, Amazon Customer Insights
Job ID: 2895082 | Amazon Japan K.K. - A25
About the Role:
We're seeking an exceptional Senior Product Manager to drive the Customer Experience (CX) of Amazon Customer Insights (ACI), our strategic market research platform that delivers actionable customer intelligence to our vendor partners.
As the owner of shopper CX you will drive a more engaging Amazon experience for customers and more customer decision making in our vendors,
accelerating the Retail flywheel.
Why Amazon?
• Opportunity to shape the future of how customers interact with our product and Amazon
• Work with world-class talent across product, engineering, research and business teams
• Highly visible role with significant executive exposure and growth potential
• Competitive compensation including base salary, bonus and equity
This role is onsite and based in Tokyo, Meguro office
Key job responsibilities
Key Responsibilities:
Product Strategy & Vision
• Own and evolve the long-term CX vision, strategy and roadmap for our B2B market research products
• Work backwards from the customer to define compelling vision and roadmap for CX
• Identify and deliver on opportunities to expand ACI's capabilities through new features and product extensions
• Make data-driven decisions to optimize product-market fit and business outcomes
Product Development & Execution
• Lead end-to-end product development from conception through launch, working closely with engineering, design, legal and business stakeholders
• Drive consensus across multiple stakeholder groups and influence roadmap priorities
• Make strategic trade-offs between time, resources and features to deliver maximum customer value
Customer & Business Impact
• Be the voice of the customer - deeply understand vendor needs through direct engagement and research
• Define and track key performance metrics to measure product health and business impact
• Build strong partnerships with sales, marketing customer service, and other customer facing teams to drive collaboration and innovation
Leadership & Communication
• Communicate product strategy and roadmap to executive stakeholders through compelling narratives
• Mentor other PMs and contribute to building a strong product culture
• Present externally to build awareness and excitement for ACI's capabilities
About the team
Japan Consumer Innovationの社員インタビューはこちら
Employee Interview for Japan Consumer Innovation
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Excellent written and verbal communication skills in English (Business) and Japanese (Business)
- Excellent written and verbal communication skills in English (Business) and Japanese (Business)
PREFERRED QUALIFICATIONS
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Track record of successfully driving adoption of B2B product
- Experience with market research, analytics, or consulting product
- Knowledge of retail/ecommerce industry dynamics
- Experience managing complex stakeholder relationships
- Track record of mentoring and developing others
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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