AFTERNOON TEA MANAGER - Harrogate AFTERNOON TEA MANAGER Full Time 35,000 per annum plus monthly service charge, typically 2,400 annually 45 hours Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Oversee all aspects of the afternoon tea service, ensuring a smooth and exceptional guest experience • Lead, train and inspire the front of house team to deliver outstanding service • Coordinate with chefs and kitchen staff on menu updates, dietary requirements and presentation • Monitor inventory and liaise with suppliers for tea, tableware and related items • Maintain cleanliness, ambiance and attention to detail in the afternoon tea restaurant • Handle guest feedback professionally and proactively Key Skills, Qualities & Experience • Previous experience in the hospitality or food & beverage supervisory role, preferably in a fine dining or afternoon tea setting. • Strong leadership and team management skills. • Exceptional customer service and communication abilities. • Knowledge of teas, pastries and service etiquette is a strong advantage. • Ability to multitask, stay organised and remain calm under pressure. • Flexible working hours, weekdays and weekends. Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: Tips typically over £200 per month (£2,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty Refer a Friend bonus - Earn up to £1000 Complimentary employee car parking Complimentary state of the art onsite gym - with personal trainer support 31 days annual leave (including bank holidays) increasing with service Professional development opportunities at all levels Reimbursement on work shoes, sight tests and professional memberships Modern and spacious discounted live in accommodation for eligible roles Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. Employee Assistance Programme helpline and online support, along with wellbeing champions onsite Team Member of the Month Awards Discount on Grantley Halls Restaurants, Spa products and Gift Shop Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels Cycle to work scheme Access to Wagestream, allowing you to instantly access your wages Simplyhealth - Health cash plan