A leading utility company in the UK seeks a Customer Support Lead to manage escalated customer issues and ensure high-quality service. This role involves face-to-face interactions, effective communication, and compliance with company standards. The ideal candidate will have substantial customer-facing experience and the ability to evaluate situations for maximum customer satisfaction. The position is full-time and based at the Raynesway site in Derby, offering competitive benefits and salaries ranging from £26,412.75 to £30,521.40 annually. #J-18808-Ljbffr