Control room operator

Job Purpose


To staff the Lifeline and Emergency Planning Control Room on a rota basis.

Must have the ability to work alone and operate within a flexible shift pattern (this will include Nights/Weekends/Bank Holidays).

To receive calls via all communication networks, e.g. landlines, PNC, fax and to ensure that each call is adequately and properly dealt with.

Ability to speak Welsh is desirable

Post is subject to DBS check.


Main Tasks performed

1. Maintain the confidential Lifeline records system.

2. To programme/maintain Lifeline & Telecare equipment.

3. To receive and action all Lifeline calls according to the Control Rooms Code of Practice.

4. To be the on-duty operator in the Control Room on a rota basis.

5. Provide guidance and assistance to: Service Users; Next of Kin.; Scheme Managers and/or nominated contacts to establish the relevant information required regarding how best to respond to calls received.

6.