Join to apply for the Digital Services Systems Administrator role at Warwickshire Police.
Main Details
* Location: Leek Wootton
* Contract: Permanent
* Type: Full Time
* Salary: £32,247 - £37,692
* Closing Date: 12 midday, 12-May-2025
Eligible candidates on the redeployment register will be given prior consideration.
Role Overview
The main purpose of the role is to provide technical support and expert knowledge to the force for multiple policing systems, including highly confidential covert systems. Responsibilities include managing user access, analyzing and resolving issues, configuring and maintaining systems, and ensuring compliance with legislation and policies.
Main Responsibilities
1. Provide resilient system administration and analytical services, ensuring tickets are closed according to SLAs and legislation.
2. Engage with stakeholders to understand system requirements and provide technical guidance.
3. Deliver excellent customer service, managing issues from initial contact to resolution.
4. Coordinate with technical specialists and service providers, applying priority escalation procedures.
5. Consult on access requirements for RPA processes and interpret business and supplier documentation.
6. Manage system upgrades, patches, and testing, ensuring compliance and user training.
7. Maintain security environments, monitor usage, and establish working relationships across the force.
8. Conduct bespoke training and ensure technical environments are up-to-date.
9. Perform other duties as required.
Knowledge and Experience
* Educated to A Level or equivalent.
* Knowledge of IT systems in large organizations, confidentiality, and sensitive data handling.
* Experience in service/project management, working with policy, legislation, and evaluating information.
Key Skills
* Customer service and communication skills.
* Interpersonal skills, empathy, and confidence in stakeholder engagement.
* Problem-solving, attention to detail, organizational skills, and relationship building.
Additional Conditions
Travel across Warwickshire, casual car user, flexible working, and vetting required. Warwickshire Police encourages diversity and flexible working options, including remote work.
#J-18808-Ljbffr