Join ONI and Explore the Boundaries of Scientific Discovery!
At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.
This hybrid role combines customer-facing field service support (approximately 60%) with hands‑on quality support activities (approximately 40%), primarily focused on Incoming Quality Control (IQC) and Final Inspection & Quality Assurance (FIQA). The role involves regular customer interaction and travel to customer sites across the UK and Europe. It plays a key part in maintaining high system uptime, improving product reliability, and ensuring traceable quality standards across ONI products. The position works cross‑functionally with Service, Quality, Product Lifecycle Engineering, and Manufacturing teams to resolve technical issues, prevent recurrence of failures, and support continuous improvement of hardware performance.
Key Responsibilities
* Field Service (approximately 60%)
* Perform on‑site and remote troubleshooting, repairs, and scheduled maintenance of ONI hardware systems to maximise system uptime
* Act as a primary technical point of contact for customers, providing clear and professional support
* Diagnose hardware issues using structured root‑cause analysis and escape recurring or systemic issues as appropriate
* Prepare and maintain accurate service reports, repair documentation, and service history records within internal systems
* Support Field Service Engineers and Operations to reduce Mean Time to Repair (MTTR)
* Gather and relay customer feedback related to system performance, usability, and feature requests to Engineering and Quality teams
Quality Support (approximately 40%)
* Provide hands‑on support for IQC activities, including inspection, testing, and documentation of hardware components and assemblies
* Perform FIQA activities, including final verification and release approval prior to shipment to customers
* Work with Quality and Engineering teams to investigate non‑conformances and recurring failure modes
* Ensure inspections and investigations follow approved procedures and work instructions
* Maintain accurate and traceable quality records to support audits and compliance requirements
* Contribute to continuous improvement initiatives to improve first‑time‑pass yield, reduce rework, and prevent recurrence of issues
Requirements
* Experience handling optical, laser‑based, imaging, or electromechanical hardware systems
* Experience working with PCBs and electronic assemblies
* Strong troubleshooting ability and structured root‑cause analysis skills
* Ability to work independently while collaborating effectively across departments
* Strong written and verbal communication skills with internal teams and customers
* High attention to detail and disciplined approach to documentation and traceability
* Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
* Hands‑on experience supporting quality processes such as IQC or final inspection in a manufacturing or service environment
Desirable
* Experience working with biomedical, life‑science, or microscopy instrumentation
* Experience performing quality inspections on optical or electromechanical components
* Experience analysing service or quality data to identify trends and improvement opportunities
* Experience working as a Service Support or Field Service Engineer in a scientific or instrumentation environment
At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well‑rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.
As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. But that's not all - our perks include:
💰 Competitive Compensation We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognised.
🌴 Time Off That Counts 28 days of annual leave plus bank holidays and 4 dedicated wellbeing days!
💪 Onsite Gym Facilities Stay active and energized with our convenient onsite gym, promoting your overall health.
🩺 Private Healthcare and Dental Coverage Your health matters to us. Access top‑note medical and dental services, ensuring your well‑being is in good hands.
🤝 Inclusive Culture Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.
🧠 Health Assured Your mental health is essential. Access our comprehensive mental health support services for a balanced work‑life experience.
🏦 People’s Pension Secure your future with our pension scheme, investing in your financial well‑being beyond the workplace.
🎁 Perks at Work Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.
If you are driven by innovation, eager to make a significant impact in the realm of scientific and medical research, and possess the skills and passion we are looking for, we invite you to apply and be a part of our mission to improve our understanding of the details of life.
#J-18808-Ljbffr