We’re hiring an Onboarding Executive & Support Associate to help set up and support merchants using our Point of Sale and Payments platforms. You’ll coordinate onboarding, support integrations, and be a first point of contact for merchant queries, helping ensure a smooth experience throughout their lifecycle. A day in the life: • Coordinate new merchant onboarding to ensure accurate, timely setups and a smooth go-live. • Work with Sales and Partner Solutions to confirm merchant data, access, and integration details. • Support merchants during testing and integration, including use of portals, APIs, and sandbox tools. • Manage merchant support queues – triaging, resolving, and escalating queries to maintain a clear, professional experience. • Log and track issues in Jira and collaborate with Product, Engineering, and Commercial teams to resolve them promptly. • Identify recurring issues and suggest improvements to tools, processes, and documentation to make operations more efficient. • Contribute to Help Centre content and internal guides to support self-serve onboarding and support at scale. About you: • Experience in merchant support, technical onboarding, sales support, or implementation (ideally in fintech, payments, or retail finance). • Strong written and verbal communication skills. • Good attention to detail and organisation, with the ability to manage multiple tasks. • Comfortable working with digital tools and learning about APIs and portals. • Familiar with systems such as Jira, Confluence, Zendesk, or similar. • Proactive, collaborative, and willing to take ownership and improve how things are done.