General Manager
Location: Nottingham
Reports to: Head of Operations
Direct reports: Customer Service & Sales Assistant, Housekeeper, Maintenance Technician
Support from: Central Services Teams
External Relationships: University partners, local community partners, third-party suppliers
Type: Full Time, Permanent
About the Role
This isn’t just another General Manager position — it’s a chance to shape the heartbeat of a community, lead an on-site team, and deliver a student experience that genuinely stands out.
As General Manager, you’ll take ownership of a student residence, balancing operational excellence with authentic leadership. You’ll ensure residents feel supported and connected while empowering your team to thrive.
You’ll have autonomy to lead in your own style, supported by a strong central team and a forward-thinking brand that values people first.
Key Responsibilities
Lead with Purpose
* Oversee day-to-day operations with professionalism and care
* Coach, support and develop your team to achieve their best
* Build a positive workplace culture rooted in inclusion and accountability
Drive Performance
* Maintain high occupancy through proactive sales and engagement
* Manage rent collection, budgets, and reporting
* Ensure the property remains safe, compliant, and well-maintained
Create Community
* Bring the building to life through events and resident initiatives
* Foster a welcoming, supportive atmosphere where residents feel at home
* Champion wellbeing and inclusivity across the site
Build Partnerships
* Cultivate strong relationships with local universities, partners, and suppliers
* Represent the brand within the wider community with professionalism
Continuous Improvement
* Identify and implement improvements to enhance operations and resident satisfaction
* Share best practices with peers and contribute to wider business initiatives
About You
* Proven leadership experience within residential, PBSA, or hospitality settings
* Strong operational and financial management skills
* Confident communicator, comfortable engaging with residents and partners alike
* Highly organised, adaptable, and able to multitask effectively
* Approachable, empathetic, and motivated to create exceptional resident experiences
The Offer
* Full-time, permanent role based in Nottingham
* Opportunity to work with a respected, growing operator
* Supportive training and development
* Career progression opportunities and a collaborative team culture
* Occasional weekend work required, with time off in lieu
#J-18808-Ljbffr