Senior E-Commerce Full Stack Application Support Engineer– FGH Business Centre 66-70 Vicar Ln, Bradford BD1 5AJ. Hybrid flexibility: 2 office days per week.
About the Role
The Senior E-Commerce Full Stack (Application Support) Engineer is responsible for the ongoing support, maintenance, optimisation and reliability of FGHs secure, high-performing B2C e-commerce websites and shopping apps, focusing on support for platform stability and incident resolution.
* Maintaining platform stability and performance by monitoring e-commerce websites and shopping apps, resolving incidents and providing business support.
Working collaboratively with cross-functional digital teams (CRO, digital analytics analysts, SEO specialists, creative/UX designers, architecture & engineering teams, and digital product owners) to monitor and support ecommerce applications, manage analytics and tagging, enable CRO and SEO capabilities and deliver small enhancements.
Accountabilities
* Maintain platform stability and performance by monitoring e-commerce websites and shopping apps, resolving incidents, and ensuring high availability.
* Ensure accurate analytics and tagging by maintaining digital tracking integrations and collaborating with analytics teams on data quality issues.
* Support and implement small changes, including configuration updates, digital tagging changes, UI refinements and functional enhancements.
* Support customer experience optimisation including CRO tests, personalisation features, SEO-related functionality and performance-critical user journeys.
* Maintain reliable integrations with key SaaS and ERP/CRM systems.
* Implement and maintain web development security best practices that comply with applicable UK regulations such as UK-GDPR, UK Payment Services Regulations and PCI-DSS.
* Commit to good outcomes for customers.
* Demonstrate behaviours in line with company values.
* Taken reasonable care for health and safety of yourself and others affected by acts and omissions at work.
About You
* 10+ years of experience in software development / support, building and supporting high-traffic, high-availability systems with at least 3 years in a full-stack software engineer role.
* Proven track record of supporting and maintaining performant, scalable and secure transactional e-commerce websites.
* Experience using digital marketing technologies such as tag management (Adobe Launch), digital analytics (Adobe Analytics), A/B testing, CRO and personalisation (Adobe Target).
* Technical SEO knowledge including crawling and indexing, structured data, site architecture, canonicalisation and mobile optimisation.
* Proficiency in HTML5, CSS and JavaScript with strong experience with front-end frameworks such as AngularJS, jQuery.
* Experience with server-side scripting languages or frameworks (Microsoft ASP, .NET) and integrating front-end technologies (HTML5, CSS, jQuery) with an awareness of back-end development languages such as C#, Java.
* Strong problem-solving skills and the ability to make informed, timely technical decisions.
* Excellent communication and team-working skills.
* Ability to work under pressure to tight deadlines with high levels of accuracy.
* Pragmatic, adaptable and results-oriented, demonstrating a business-value focus.
* Self-motivated and able to operate with autonomy.
* Able to commute to Bradford city centre as required.
* Work additional hours to ensure projects are completed on time.
Benefits
* Competitive salaries and annual bonus scheme
* 37 days holiday
* Healthcare cash plan
* Competitive pension scheme
* Life assurance
* Paid paternity and maternity leave
* Incredible staff discounts
* Subsidised canteen
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