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Love & Work are our cornerstones. We believe they should be entwined with one another. To achieve this blend, we not only choose to work with clients who want to do things differently, but we build teams that are passionate about working on initiatives that they truly believe in.
Our employees are given the opportunity to develop industry firsts, whether that be in the form of a documentary, an activation, or the launch of a new concept or partnership. Our alumni have gone on to run their own top 150 agencies and to lead the communications and marketing for well-known global brands. Securing a role with us is a smart and strategic career move. We look for problem solvers, creative minds, and individuals who want to change society, influence culture, challenge conformity, and push boundaries. We know that without our employees, we wouldn’t be able to achieve what we do.
As our many awards and certifications confirm, we are committed to offering an inclusive environment where individuals from all backgrounds are rewarded on merit, have the opportunity to experience integrated communications in its truest form, and work on opportunities that due to our connectivity are unique to Freuds. Our culture ensures a sense of belonging for all, and we thrive off our ability to support and utilise a diverse range of thoughts and perspectives.
Freuds Group is an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, origin, gender, sexual orientation, age, marital status, or disability – we want to hear from you.
The Role
We are seeking an experienced Associate Director with a corporate background and specialism in issues and crisis communications. Alongside one other, the person will be directly handling high-level issues and crises across our broad range of clients and in various sectors, in addition to wider corporate reputation management work. The role will include working with companies and individuals on communications positioning and framing corporate narratives, defining issues management strategies, and leading on media relations.
Reporting into the Business Partner, you will use a combination of traditional, technology & data, and investigative-driven techniques to help lead our day-to-day crisis activity working with global businesses, business leaders, FMCG brands, and individuals on crisis and issues preparation, media management, and providing overarching senior counsel on a 24/7 basis. The ideal candidate will demonstrate expertise in leveraging technology for real-time communication, data analysis, and strategic messaging in highly sensitive and pressured scenarios.
Responsibilities:
* Leading a 24/7 crisis offering working into the Business Partner / lead
* Providing immediate communications support for senior clients on developing reputational issues, including out-of-hours assistance as the primary client contact
* Securing the confidence of colleagues as a senior communications advisor on a wide range of corporate communications issues and disciplines
* Developing our use of technology platforms to horizon scan, understand temperament, and support decision-making
* Stress testing client crisis strategies through issues workshops and crisis simulations
* Developing corporate positioning, messaging, and narrative frameworks to address crisis situations
* Driving corporate reputation strategies to help both major global businesses and challenger brands tell their stories impactfully
* Developing creative corporate communications strategies and campaigns for diverse clients and issues, ensuring their successful delivery
* Participating in and leading new business development, including originating leads and managing pitch meetings, presentations, and proposals
* Contributing strategy and solutions to new business efforts and proactively introducing new ideas to improve our offering
* Building internal and external networks with colleagues, opinion leaders, journalists, professional associations, online influencers, and other relevant third parties
* Line managing and mentoring junior team members, including responsibility for their evaluation and professional development
* Embracing our cornerstones of Love & Work, which require passion and perseverance. Additionally, actively participate in our belonging values – collaborating to achieve common goals, connecting authentically, sharing perspectives, embracing others, and supporting each other’s experiences
* Having at least ten years’ experience gained in an agency environment or through leading a busy in-house team at the front end of issues management
* Previous exposure to working with AI, social media monitoring, and crisis communication platforms
* Demonstrable experience dealing with high-profile issues and crises for global corporate clients or business leaders
* Excellent time management skills, with the ability to work in a fast-paced, high-pressure environment, managing your own work and that of others
* Established connections across traditional and online media
* Experience in a senior management role leading people and teams, with a track record in industry-leading corporate campaigns
* Excellent written and verbal communication skills, with the ability to influence clients and colleagues
* Enthusiasm and a proactive, ‘can-do’ attitude
* Ability to interact with and gain the trust of senior clients and colleagues
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