Job Title: Customer Support Technician Location: Buckingham Contract: Full time, permanent Hours: Monday - Thursday, 9am - 5:30pm, Friday, 9am - 4:30pm Salary: £28,000 per annum Benefits & Perks: 25 days annual leave + bank holidays Profit-related bonus (after probation) Enhanced pension scheme Vitality Private Healthcare Opportunity to progress Employee share option scheme Salary sacrifice Electric vehicle scheme with free charging at work Cycle to Work scheme Earlier finish time on FridaysAbout The Job: As a Customer Support Technician, you will play a crucial role in ensuring customers receive the assistance they need. In this position, you will be responsible for resolving customer issues, answering enquiries, and providing expert guidance on products and services. Additionally, you will have the opportunity to conduct product testing, ensuring the highest levels of quality and performance. Key Responsibilities: Provide prompt and effective technical support to customers via various channels, including phone, emails and Microsoft Teams Resolve customer issues and answer enquiries regarding products and services Conduct product testing to ensure high-quality performance and reliability Collaborate with the team to identify and resolve technical and product-related issues Utilise a logical troubleshooting approach to address customer concerns Maintain a positive attitude and excellent customer service...