Job post summary
Date posted: 13/02/2026
Pay: £28,0000 per annum
Job Description:
· The role of Furniture Customer Support will involve:
· Managing the flow of furniture related queries
· Answering supplier and customer phone calls.
· Dealing with customers and colleagues regarding deliveries / shortages / quotations and pricing
· Processing customer orders
· Fully understanding and utilizing the full complement of services offered by Bates Office.
· Assisting customers using their product and geographical knowledge.
· Dealing with customers regarding deliveries pricing.
· Dealing with any collections/returns.
· Setting-up effective communication channels with customers that will ensure that customers are aware of what is happening.
· Managing customer communications – via phone calls and written, fax or email.
· Communicating with drivers and warehouse regarding specific job requirements
· Communicating with suppliers to ensure due dates are met and managed.
·. Building Relationships
· Proactively build relationships with customers and suppliers.
· Proactively build relationships with colleagues.
· Works between the customer and operations taking ownership to resolve service issues and deliver successful implementation and work transitions.
· Acts with integrity; delivers what they say they can, if they can't do something will be open and upfront about it and proposing viable alternatives/compromises, checks facts before promising.
· Manage customers' expectations, works with customers to work out a common, win-win agenda.
· Communicating with Impact
· Uses appropriate language, uses a style they are comfortable with but that suits the occasion, able to change between formal and informal styles as appropriate
· Works at identifying the multiple points of contact between the company and the customer and works with colleagues to ensure the message and approach is consistent and to a high standard.
· Accountability
· Takes responsibility for customers questions/queries/complaints.
· Takes ownership and follows things through, does not hand things over entirely, but checks and monitors progress
· Initiates action to move a situation forward
· Demonstrates a 'can do' attitude.
· Problem Solving
· Delivers solutions and decisions that are effective and turn out to be correct and accurate when judged over time.
· Resolves problems, takes ownership for monitoring action against the plan, chases others to deliver their actions.
· Job Types: Full-time, Permanent
· Benefits:
* Casual dress
* Company events
* Company pension
* On-site parking
· Schedule:
* Monday to Friday
* No weekends
* Overtime
· Application deadline: 27/02/2026
Job Type: Full-time
Pay: £28,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Work Location: In person