Personnel Selection are working with this well-known brand, who are currrently recruiting for Customer Services Outbound Agents on a full time and permanent basis, working a 37.5 hours 5-day week, plus one weekend day (rotating) with a day in lieu. Benefits include: Generous 30 days holiday plus bank holidays Bupa Health Cash Plan Life Assurance Company Pension, or option for SMART Pension. Family friendly occupational benefits Employee Assistance Programme, including access 24/7 Comprehensive Induction Learning and Development Academy Discounted Gym membership Cycle to work scheme Your role will include: Proactively engage (via outbound calls and occasional emails) with prospects who have requested information about the service. Clearly explain our service offering, pricing structure, and value-added benefits, ensuring every customer understands our straightforward approach. Maintain accurate records in our CRM and payment systems, guaranteeing total compliance with FCA regulations at all times. Identify vulnerable customers sensitively, signposting them to specialist support and always acting to deliver fair outcomes. Hit (and exceed!) your SLA/KPI and sales targets while maintaining an outstanding Quality Assurance score. Support the team by following up on website, postal, and phone enquiries, and assisting with ad-hoc tasks to keep our outbound function running smoothly. We are looking for driven, experienced and sales-focused individuals, with the following attributes. Empathetic & Resilient: Capable of handling sensitive conversations (e.g., bereavement) with compassion and professionalism. Self-Motivated & Disciplined: Accountable for your own pipeline, driven to exceed targets, and willing to go the extra mile. Solution-Oriented: Quick to spot process bottlenecks, make suggestions for improvement, and think creatively when customers have unusual requirements. Team-Focused: You celebrate team wins, share best practices, and step in when a colleague needs support