Are you a passionate and driven leader with a proven track record in managing high-performing teams within a contact centre environment? Do you thrive in a fast-paced setting where customer experience and innovation are at the heart of everything you do?
Due to their recent growth, they are seeking an exceptional Team Manager to lead and inspire a dynamic team within a brand-new call centre based in Bournemouth.
As a Team Manager, you'll lead by example - motivating your team to exceed customer expectations while maintaining their high standards of quality and care. You’ll play a vital role in shaping a culture of excellence, innovation, and compassion and drive a customer-first culture
Key Responsibilities
* Lead and develop a motivated, high-performing team, fostering a culture of customer service excellence.
* Provide day-to-day coaching, support, and performance management for your direct reports.
* Continuously assess and improve operational processes to enhance efficiency and service delivery.
* Be a visible, inspirational leader who lives and breathes our company values.
* Prioritise and resolve operational issues, ensuring smooth daily running of services.
* Collaborate across the business to ensure customer and patient needs are consistently met.
* Drive resource planning aligned to seasonal peaks, ensuring SLA and KPI targets are achieved.
* Lead recruitment efforts to attract top-tier talent.
* Uphold data protection and information security standards.
Requirements for the role:
* Experience in a contact centre management role, with a track record of delivering results.
* Skilled in coaching, team development, and managing performance.
* Excellent communicator, capable of engaging with stakeholders at all levels.
* Strong knowledge of contact centre systems and workforce management tools.
* Solutions-focused, with the ability to manage pressure and lead through change.
* Confident in handling sensitive conversations and driving team engagement.
* Technologically savvy – proficient in MS Office and open to learning new platforms.
Personal Attributes:
* A positive, self-motivated leader who thrives in a collaborative environment.
* Organised, adaptable, and calm under pressure.
* Strong interpersonal skills with a natural ability to motivate others.
* Passionate about developing people and delivering outstanding customer service.
Salary: £40,000 per annum plus benefits