Overview
You don’t need to go to university to kickstart your career!
Do you want to be learning whilst you are earning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider, you will be learning whilst you earn and staying current with the latest technology. CompTIA learning content is at the heart of our delivery, and we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using CompTIA practice, learn, and labs provided as part of your apprenticeship, you’ll be prepared for the following exams:
* CompTIA A+ (Exam 1 and 2)
* CompTIA Cloud Essentials
Are you passionate about technology and eager to start your career in IT? We are recruiting on behalf of Tyne Coast Academy Trust, where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we provide our apprentices and you will be supported throughout your apprenticeship journey, working closely with your employer.
Job purpose
Provide first-line IT support to TCAT schools for all aspects of IT infrastructure, including networking, server hardware, and software, resolving support issues with guidance from team members and skills learnt from the apprenticeship and on-the-job training.
Key Result Areas
1. Provision of an IT helpdesk support service to schools.
2. Provide hardware support services to meet school requirements including installing, upgrading, maintaining and supporting IT hardware.
3. Support school and central team staff and pupils with the use of IT equipment and software.
4. Undertake IT equipment repairs.
5. Install computer software as required.
6. Provide support for in-school events requiring IT equipment/support, including assemblies, visiting speakers, parents’ evenings, etc.
7. Complete any ad hoc project work, as required.
8. Attend and fully complete education courses and assessments that are part of the apprenticeship programme.
9. The post holder may be required to perform duties other than those given in the job description; duties may vary from time to time without changing the general character of the role.
Variation in the role
Given the dynamic nature of the role and structure of TCAT, adjustments to the role and responsibilities may be required as the Trust’s work develops. The duties above are not exclusive or exhaustive and may change in line with the grading level and after consultation with the staff member.
Equality and diversity
TCAT is committed to equality and diversity for all members of society. The trust will take action to discharge this responsibility, and staff are encouraged to embrace responsibilities to support TCAT’s equality and diversity initiatives, including training designed to enhance practices and experiences for staff, students and visitors. Failure to embrace commitments may lead to formal action. If you identify ways to improve practice on equality and diversity, please contact the Chief Operating Officer.
Health and safety
All staff have a duty to maintain safe and clean conditions in their work area and to cooperate with TCAT on health and safety matters. This includes assisting with risk assessments and referring to Trust safety policies for duties and responsibilities.
Learning & development
All staff are required to participate in TCAT Learning & Development programmes and identify their own professional development needs in conjunction with their line manager.
Commitment to safeguarding vulnerable groups
TCAT is committed to safeguarding and the Prevent duty. Ensuring safeguarding arrangements protect children, young people and vulnerable groups, meet statutory requirements and promote welfare. All staff and volunteers are expected to share this commitment. The successful candidate will need to complete the school’s application form under safer recruitment requirements.
The training you will be provided with
* Comprehensive introductory modules to technical concepts
* Level 3 Information Communications Technician apprenticeship standard
* Training for all pathways of your IT career (support technician, network technician, digital communications technician)
* Specialising in a portfolio of evidence for the Support Technician pathway
* e-learning training materials
* Bi-weekly virtual classroom training on all options of the apprenticeships
* Access to virtual labs to develop technical competency
* Monthly work-based coach visits and competency checks
* 9 am – 5 pm Support desk for technical support
* Personal Learning and Thinking Skills and Key Skills development
* Option for vendor and technical certificates, e.g. CompTIA
You will also have the opportunity to network with other apprentices on our programme and share ideas and support. Our apprentices enjoy helping each other. You will have access to our online portal with information, technical guidance, and links to the helpdesk for real-time advice.
Accountable to: Director of IT Learning and Services
Working Week: Full-time Monday to Friday.
Salary: National Apprenticeship wage.
Essential qualifications
GCSE Grade 9 - 4 / A - C in English and maths.
Desired qualifications
GCSE or Level 2 qualification in an IT-related subject.
Expected duration
15 months and 4 months End Point Assessment.
Where a Primary Goal apprenticeship can take you
This is a great opportunity to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a potential progression to our Level 4 Network Engineer apprenticeship programme in some cases.
Please note
We will require a copy of your CV. When completing your CV, please consider the job description and the role you are applying for. Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. Hold international equivalents of the above qualifications and be able to provide an official document stating how your international qualifications compare to UK qualifications at the time of application. For more information, please visit the UK ENIC website, www.enic.org.uk.
Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider and will make reasonable adjustments required for the interview. Please discuss any requirements with the Recruitment Team.
Please note that all apprenticeship offers are subject to eligibility checks conducted by Primary Goal. While recruitment is ongoing, successful candidates must meet funding and programme eligibility criteria before training can commence.
Due to high application volume, we may not reply to all applicants. If you have not heard from Primary Goal within four weeks of the closing date, please presume your application was unsuccessful.
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