Location: East Midlands Gateway
Salary: £32,916.00
Hours: 40 hours per week
Reporting to the Operations Manager, you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.
Your Tasks
* Leading and managing the team to achieve and exceed SLAs
* Distributing work orders and ensuring the workload of the employees
* Steering, coordinating, and implementing processes as well as planning the daily business activities
* First point of contact for all process and technical faults and forwarding of reports to the involved departments
* Identifying issues or problems and initiating corrective measures and success control
* Ensuring SLA compliance
* Working in the SAP system
* Participating in resource planning (staff and infrastructure)
* Creating and evaluating reports
* Ensuring the quality and service level specifications
* People management activities
Your Profile
* Experience of working with computerised systems
* Experience and understanding of working in a temperature-controlled environment is an advantage
* Able to demonstrate reliability, good time management, and organisation skills
* Good written and verbal communication skills
* Good numerical skills and record-keeping skills
* Able to demonstrate excellent attention to detail
* Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner
* Strong customer focus
We Offer
* 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
* Pension contribution
* A life assurance policy that pays out 4 x Salary
* Employee Assistance Programme that provides you with confidential support, information, and advice to help you
* Employee Discount Scheme through Benefit Hub
* Free car parking
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