Job Description
Position: Remedial Coordinator / Estimator
Location: Cardiff
Salary: £30k - £40k depending on experience
The Company: Smoke control specialists
The Role:
* The Remedial Co-Ordinator will work as a key member within the HQ
* You will be responsible for preparing and submitting remedial/repairs work quotations following receipt of the Service Engineer’s site visit reports.
* The Remedial Co-Ordinator will ensure that all quotes are produced in a timely manner and are followed-up accordingly, and all materials, labour and plant are organised efficiently.
* You will have a good level of technical understanding and attention to detail that will enable you to understand and support all remedial and small works delivered by the service team.
* Obtaining prices and quotes from suppliers or internal departments to prepare quotes.
* Follow up on the status and progress of the quote with the customers.
* Convert successful quotes into live jobs and manage delivery of work.
* Procurement of all materials, plant and scheduling of labour requirements for fulfillment of work order.
* Monitor service enquiries and aid customers as required.
* Arrange call out assistance.
* Site attendance may be required to support the management of larger remedial works.
* Covering other team member absences.
Requirements:
* Understanding of mechanical/electrical systems.
* Ability to review engineer’s site reports, and to produce into quotations ready for submittal to their client’s.
* Ability to review customers’ enquiries and develop with support of technical colleagues.
* An ability to learn, retain legislative information and identify potential legislative system issues would be advantageous.
* An ability to problem solve, think outside of the box and provide thorough solutions.
* You will have a methodical and practical attitude, and good attention to detail.
* Candidates will be required to have excellent communication skills, both verbal and written.
* Willing to travel when necessary.
* Always aims to deliver great customer service, but you are not afraid to say ‘No’ when needed
* Be passionate about buildings and love working with people.
* Valid UK Driving License.
* Computer literate with knowledge of Microsoft Office.
* Previous experience of supply chain and customer management software.
* Ability to follow procedures and instructions.
* Excellent customer service and teamwork.
* Excellent oral and written communication skills.