About the Role:
We are seeking a proactive and detail-oriented Customer Service Coordinator (Repairs Administrator) to join our Property Services team on a fixed-term basis of 1 year. You will play a key role in ensuring that repair requests are managed efficiently, providing exceptional customer service to tenants, clients, and contractors while maintaining compliance with service level agreements (SLAs).
Key Responsibilities:
* Act as the first point of contact for tenants and clients regarding property repairs and maintenance queries.
* Log and process repair requests accurately in the system, ensuring all details are captured.
* Coordinate with contractors and internal teams to schedule and monitor repair works.
* Track progress of repairs and update stakeholders promptly.
* Ensure compliance with health and safety regulations and company policies.
* Handle complaints and escalate issues where necessary to ensure timely resolution.
* Maintain accurate records and documentation for all repair activities.
* Support the wider property services team with administrative tasks as required.
Skills & Experience Required:
* Previous experience in customer service, administration, or repairs coordination within property services or a similar industry.
* Strong communication skills (verbal and written) with the ability to manage multiple stakeholders.
* Excellent organizational and time-management skills.
* Proficient in Microsoft Office
* Ability to work under pressure and meet deadlines.
* Knowledge of housing regulations and repairs processes is advantageous.
What We Offer:
* Competitive basic salary up to £35,000
* Benefits package.
* Opportunity to work within a dynamic property services team.
* Fixed-term contract with potential for extension or permanent opportunities