Challenge
About SWARCO Smart Charging At SWARCO Smart Charging, we shape the future of transport. As part of the global SWARCO Group, we develop cutting-edge technologies for intelligent, sustainable, and efficient mobility ecosystems worldwide. From advanced traffic management to EV charging, our work reduces congestion, enhances safety, and minimises environmental impact. Join our collaborative team, innovating for smarter, greener cities globally.
What you will do
We have a vacancy for a Field Service Technician this is a field-based role, and we would be open to having applications from candidates across Preston and surrounding areas
1. Customer Support: Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end-users, to resolve technical issues and ensure smooth operation of EV charging infrastructure.
2. Service/Contract Tasks: Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business.
3. Remote Assistance: Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution.
4. Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference.
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Profile
What we are looking for
5. Strong technical aptitude with the ability to troubleshoot hardware, software, and network-related issues effectively
6. Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely to customers of varying technical backgrounds.
7. Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships with customers.
8. Flexibility to travel occasionally for on-site support and willingness to work outside regular business hours as needed to support customer needs.
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Benefit
What we offer
As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:
9. 25 days holiday plus the option to purchase more holiday.
10. Generous employer pension contributions
11. Employee Assistance Programme
12. Employee discounts portal - Perkbox
13. Life assurance