Account & Project Manager
Location: Cranfield, Bedfordshire (Hybrid)
Department: Customer Success
Reports to: Chief Customer Experience Officer
Salary: £40,000
About Us
Guestia is a fast-growing SaaS company delivering event, guest, and ticket management solutions to some of the world’s leading sports marketing agencies. Our platform powers hospitality programs, sponsorship activations, and VIP experiences for major sporting events globally. We pride ourselves on delivering innovative technology with first-class service.
The Role
As an Account & Project Manager, you will be the primary point of contact for a portfolio of high-profile agency clients. You’ll lead end-to-end implementation of projects, ensure smooth delivery of events and campaigns, and act as a trusted advisor on best practices for guest and ticket management. This is a hybrid role blending client relationship management, strategic account growth, and operational project delivery.
Key Responsibilities
Account Management
* Build and maintain strong, long-term relationships with senior stakeholders at large sports marketing agencies.
* Understand client objectives and challenges, proactively identifying opportunities to maximise value from our platform.
* Act as the client advocate internally, ensuring their needs are communicated and prioritised.
* Drive account renewals and identify upsell/cross-sell opportunities in collaboration with sales.
Project Management
* Lead the planning, setup, and execution of client projects across guest registration, ticket allocations, hospitality programs, and event-day delivery.
* Translate client requirements into detailed project scopes, timelines, and deliverables.
* Coordinate with product, support, and technical teams to ensure successful platform configuration and delivery.
* Manage multiple concurrent projects, ensuring deadlines, budgets, and quality standards are met.
* Monitor risks, resolve issues quickly, and keep clients fully informed.
Operational Excellence
* Provide hands-on support with system configuration, reporting, and troubleshooting.
* Train client teams and end users to ensure confidence and adoption.
* Collect feedback to inform product improvements and contribute to knowledge-sharing across the business.
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Requirements
Essential
* 3–5 years’ experience in account management, client services, or project management within SaaS, technology, or sports marketing.
* Proven track record of managing enterprise or agency accounts with complex stakeholder environments.
* Strong project management skills – able to manage multiple timelines, competing priorities, and deliverables.
* Excellent communication and presentation skills; comfortable engaging with senior decision-makers.
* High attention to detail with strong problem-solving skills.
* Ability to remain calm under pressure and deliver in fast-paced, event-driven environments.
* Strong technical aptitude – comfortable learning software platforms and guiding clients through usage.
Desirable
* Experience in sports, hospitality, or live event operations.
* Familiarity with ticketing systems, CRM, or event management platforms.
* Formal project management certification (e.g., PMP, Prince2, Agile).
What We Offer
* Opportunity to work with world-class sports agencies and global events.
* Fast-paced, collaborative environment with real responsibility from day one.
* Competitive salary and benefits package.
* Career development opportunities in a rapidly scaling SaaS company.
* Exposure to major international sporting events and hospitality programs.