Overview
IT Help Desk Engineer – Gillingham, UK | Up to £30,000
Are you passionate about solving IT challenges and delivering outstanding customer support?
We’re looking for an IT Help Desk Engineer to be the first point of contact for customers seeking technical assistance. If you enjoy problem-solving, have strong communication skills, and a solid background in SQL troubleshooting, this could be the perfect next step in your career.
Responsibilities
* Providing technical support for hardware, software, and network issues via phone, email, or remote tools
* Troubleshooting SQL databases (queries, stored procedures, performance issues)
* Logging and documenting issues and resolutions clearly
* Escalating complex cases to the right teams/vendors
* Supporting software installations, updates, and configurations
* Collaborating with colleagues to improve processes and spot recurring issues
* Staying up to date with our IT infrastructure and helpdesk systems
Qualifications
* Previous experience in IT Helpdesk or technical support roles
* Strong SQL knowledge and hands-on troubleshooting experience
* Excellent communication and customer service skills
* Familiarity with ticketing systems and remote support tools
* Solid understanding of Windows and/or Linux environments
* A proactive, problem-solving mindset and ability to work both independently and in a team
This is a great opportunity to develop your IT career in a supportive environment where you’ll gain exposure to a wide range of technologies, work closely with a collaborative team.
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