Housing Support Officer
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Temporary
£20 Umbrella
Oxfordshire
Hamilton Woods are currently recruiting for a Housing Support Officer to manage a caseload of vulnerable clients on a temporary basis.
Duties and Responsibilities of the Housing Support Officer:
Manage waiting lists, assessments and resident move-ins.
Conduct Right to Rent checks and ensure residents understand their tenancy obligations.
Manage own caseload and cover for colleagues when required.
Provide accurate advice and support to help residents maintain their accommodation.
Ensure all housing management activity complies with legislation, policy and regulatory requirements.
Record all interactions, actions and outcomes accurately on internal systems.
Handle housing administration including data entry, correspondence and scheduling inspections or meetings.
Deliver excellent customer service to residents, dealing with enquiries, complaints and maintenance requests promptly.
Build strong professional relationships with residents, internal teams and external partners.
Collect and monitor performance data, assisting with regular reporting.
Manage incidents, arrears and anti-social behaviour cases in line with policies and procedures.
Complete court paperwork and hearings when required.
Essential Requirements of the Housing Support Officer:
Enhanced DBS
Full UK Driving Licence
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful
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