Job Description
Warranty Specialist (Service Quality Specialist)
Reading, Berkshire Full-time
Overview
An experienced Warranty Specialist is required to support workshop operations and manage warranty processes within a fast-paced automotive service environment. The role focuses on improving repair quality, reducing warranty errors, and supporting technicians to ensure vehicles are fixed right first time.
Key Responsibilities
Manage and process warranty and goodwill claims accurately
Provide technical support and guidance to vehicle technicians
Monitor repair quality through inspections and testing
Ensure compliance with service and warranty standards
Support parts processes and repair progression
Liaise with manufacturer systems and technical support channels
Requirements
Experience in automotive warranty administration
Strong technical and mechanical understanding
Familiarity with dealership management systems (DMS)
Full UK Driving Licence
Ability to work in a fast-paced workshop environment
Strong customer service and communication skills
Desirable
Level 3 Vehicle Maintenance or Auto-Electrical qualification
EV/Hybrid vehicle certification
Benefits
Competitive salary plus monthly bonus (IRO £40,000)
33 days holiday
Monday to Friday working hours (no shifts)
Vehicle leasing option...