Security Officer - Ref: EE03626 Salary: G5 £28,598-£31,022 Location: Walsall Contract: Permanent Hours: 37hours, 52 weeks (With a flexible 7am-3pm, 10am-6pm, 12am-8pm work pattern to meet the needs of the service) About the role Walsall Council is looking to appoint a dedicated and professional Security Officer to join our service, based at our Civic Premises. You will play a vital role in ensuring the safety and security of Council buildings, employees, visitors and assets. Acting as a visible and reassuring presence, you will help maintain a safe environment while providing a polite, professional and customer-focused service. This is a frontline role that requires confidence, good judgement and the ability to respond calmly and effectively to a wide range of situations. Key responsibilities Provide a visible security presence within the Civic Premises Carry out regular patrols and inspections of the site Operate and monitor CCTV systems, ensuring accurate logs and records are maintained Control access to the building in line with policies and procedures Identify and manage unwanted behaviour, disputes or security risks Respond to alarms, incidents and requests for assistance Liaise with emergency services and other authorities where required Challenge and report suspicious activity Produce written incident reports when necessary Implement emergency procedures, including fire evacuation arrangements Act as a Fire Marshal and provide first aid support when required Use radio communication clearly and appropriately About you You will be calm, professional and customer-focused, with the ability to handle challenging situations confidently and appropriately. You will understand the importance of clear communication, confidentiality and equality in a public-facing environment. Essential requirements: A valid SIA licence A valid CCTV licence Experience of operating CCTV, access control and security alarm systems Knowledge of criminal and civil law relevant to security work Experience of front-of-house security in a public or large estate setting Good IT skills, including the ability to use online systems and Microsoft Office Excellent customer service and communication skills First aid trained (or willing to undertake training) GCSE (or equivalent) Level 2 English Commitment to equality, diversity and confidentiality This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. Closing date: 10th June 2026 View: Job Description and Employee Specification Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see [a name="_Int_rn3wVoCw"] our Information for Applicants leaflet for further information. We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time. At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your ‘Supporting Information’ - reflects your own voice.