We are looking for a part time receptionist to join our existing friendly team on a part time basis across 5 days per week for PM shifts approx 17 hours per week
Main duties of the job
Answer the telephone and direct calls to appropriate person or take messages from patients and outside agencies.
Review and action incoming E Mails and forward and respond as appropriate.
Send text messages via the clinical system to patients.
Book appointments with all doctors and other clinicians holding clinics, personally or by telephone, and make any necessary changes advised.
Complete necessary computer process for patients on arrival for appointments, if applicable
Liaise with hospitals, laboratories, medical records department, x-ray department, and others, in order to obtain required information for doctors.
About us
We are a busy 4 partner general practice with a long standing exisitng friendly support team.
We are located in the heart of Loughton with good local transport links
Job responsibilities
Be responsible to the Reception Manager
Act as a chaperone during consultation at a doctors request
Answer telephone and direct calls to appropriate person or take messages from patients and outside agencies.
Review and action incoming E Mails and forward and respond as appropriate.
Book emergency ambulance transport for patients as authorised by doctors.
Book and log all requests for home visits and liaise with duty doctor as necessary.
Send text messages via the clinical system to patients.
Open and/or secure the premises as necessary.
Qualifications
* Experience of working in a busy office environment and working with the public Basic computer knowledge and a willingness to willing to expand that knowledge An understanding of the NHS Numerate and literate with legible handwriting Ability to remain calm under duress Good telephone manner
* Ability to occasionally work flexible hours or provide cover for extra shifts Ability to multi-task and work within a team Knowledge of EMIS Web clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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