We’re looking for a motivated and focused person with recent experience (i.e. last 12 months) either working in an estate agency or legal experience in residential conveyancing to join our fast-growing law firm.
About the role
* This is a high-volume, phone-based role at the heart of our client experience.
* You’ll be the first point of contact for our clients on the phone, providing clear and confident updates, answering questions about the conveyancing process, and ensuring every client feels supported and informed.
* You’ll need a solid understanding of the residential conveyancing process - whether that’s from working in a conveyancing team or from a sales progression role within an estate agency.
* You’ll understand how transactions move forward, what can cause delays, and what clients, agents and lenders typically need.
* This is a work-from-home role with normal full-time working hours between 9am–6pm, Monday to Friday.
* You’ll:
o Handle a high volume of inbound calls from clients each day
o Provide accurate updates and explain next steps in a clear, reassuring way
o Manage client expectations with professionalism and empathy
o Work closely with our legal teams to elevate complex matters appropriately
o Chase clients, other law firms and third parties for outstanding documents and information
o Upload legal documents and case information to our system
* You don’t need a law degree, but recent, relevant experience in residential conveyancing or estate agency sales progression is essential.
Flexible working
More than 60% of people at Juno have flexible working hours, and 30% work part-time (typically four days a week). At Juno, we believe in a healthy work–life balance. Our flexible working patterns help make room for life’s commitments whilst keeping the team running smoothly.
In exchange we expect our people to treat their home working the same as if they were in an office — with dedication, concentration and minimum distractions during working hours. We expect childcare to be in place for all working hours in the same way it would be if you worked in an office.
Each person’s needs are unique, and we aim to build teams with a mixture of working patterns that are mutually supportive.
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