IT Support Specialist
This role involves working with various technologies to analyze, diagnose, and resolve a wide range of issues.
* Provide technical support on a 24x7 basis.
* Handle and resolve user-reported issues or alerts, minimizing business disruptions.
* Manage and fulfill service requests such as software installations and hardware setup.
Main Responsibilities:
1. Respond to incoming communications from users, including phone calls, chat, and emails.
2. Troubleshoot IT issues, including hardware and software problems.
3. Maintain accurate documentation of customer interactions.
About the Role:
This position requires strong analytical skills and the ability to work in a fast-paced environment. The ideal candidate will have excellent communication skills and be able to adapt to changing priorities.
Your Profile:
* Strong technical knowledge and troubleshooting skills.
* Excellent interpersonal and communication skills.
* Able to multitask and prioritize tasks effectively.
Benefits:
This role offers a competitive salary and benefits package, including opportunities for professional growth and development.
Diversity and Inclusion:
The company values diversity and inclusion, and welcomes applications from candidates with disabilities.