Disrepair Manager
East London
Up to £60K + Package
Repairs & Maintenance
About the Client: We are currently working with a well-established Housing Contractor based in East London that is dedicated to providing high-quality housing and exceptional services to its residents. With a strong commitment to safety, compliance, and quality, they are looking for an experienced Disrepair Manager to join their team. This is an exciting opportunity to take on a key leadership role and make a real impact on the quality of housing in the area.
The Role: As the Disrepair Manager, you will oversee and manage all aspects of disrepair cases within the housing association's portfolio. Your primary focus will be ensuring compliance with housing regulations, efficiently handling disrepair claims, and driving the resolution process. You'll lead a small team, working alongside contractors, legal professionals, and internal departments to address resident concerns, implement repairs, and maintain high standards across the housing stock.
Key Responsibilities:
* Lead and manage disrepair cases, ensuring compliance with housing laws and regulations.
* Oversee the investigation, inspection, and resolution of disrepair complaints.
* Develop and implement proactive strategies to minimise disrepair claims and improve overall service delivery.
* Work closely with contractors, legal teams, and residents to facilitate timely resolutions.
* Ensure robust documentation and record-keeping for all disrepair cases.
* Manage and support a team of professionals, providing guidance, training, and performance feedback.
* Stay up to date with housing regulations, disrepair case law, and industry best practices.
* Maintain positive relationships with residents, ensuring their concerns are addressed in a professional and empathetic manner.
The Ideal Candidate:
To be successful in this role, you should have proven experience in disrepair management or a similar capacity within the housing sector. You will need a strong understanding of housing law, disrepair regulations, and the processes involved in resolving claims. Leadership experience is essential, as you will be managing a team and ensuring that service standards are met consistently. The ability to work well under pressure, manage competing priorities, and communicate effectively with stakeholders is also key.
Skills and Experience:
* Extensive experience in disrepair management or a related role in the housing sector.
* A strong understanding of housing law, disrepair legislation, and repair procedures.
* Excellent leadership skills and experience managing teams.
* Strong communication and negotiation abilities.
* Ability to handle complex cases and work under pressure.
* Knowledge of housing stock and issues in East London would be an advantage.
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