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Location
Leeds
Hourly Rate
£13
Working Hours
Monday - Sunday. Day & Night Shift Requirements. 9 hours per week.
Job Description
Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our students.
Responsibilities
* Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
* Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
* Be on hand for questions which may arise.
* Ensure our facilities are being looked after respectfully by residents & guests.
* Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
* Be on hand, delivering solutions to issues or challenges that may arise.
* Conduct block walks every 4-6 hours surveying and reporting every area of the building.
* Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
* Manage & store parcels correctly to allow students to easily access their deliveries as required.
* Be the primary point of contact for any potential incident or emergency that may occur onsite.
* Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Professional Experience
* An experienced customer service professional, well-versed in delivering premium experiences to customers.
* Demonstrate a hands-on, proactive approach to maintaining cleanliness and safety of communal areas.
* Technologically savvy to support operations with various systems and software.
Personal Characteristics
* Ability to work in a multicultural environment, delivering a diverse and equal approach to colleagues and residents.
* Excellent communication skills; multilingual skills are a plus.
* Strong organizational and leadership qualities; ability to remain calm under pressure.
* Adaptability, creativity & positivity.
* Resilience and ability to navigate unexpected situations.
* Physical ability to carry out tasks involving extended standing and repetitive movements, with reasonable adjustments where needed.
* Flexibility to work hours as required to ensure continuous service, including nights, weekends, and holidays.
Benefits
* Paid holidays (28 days including bank holidays, pro-rata).
* Birthday off to celebrate.
* Perkbox lifestyle perks.
* Royal London Pension contributions.
* Annual parties & events.
* Recognition schemes.
* Career development programs.
* 24/7 Employee Assistance support.
Additional Information
All offers are subject to pre-employment checks, including DBS. We are unable to offer sponsorship for Right to Work in the UK.
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