First Line Service Desk Analyst – Networking, Cloud + Data Centre
Join a multi-million-pound Solution Provider as a First Line Support Desk Analyst, focusing on Networking, Cloud, and Data Centre services. This role offers a clear career path into engineering, with access to extensive training and development opportunities.
Responsibilities include:
* Logging and resolving first-line support tickets
* Troubleshooting issues, from basic to network drive mapping
* Using ConnectWise (or similar tools like ServiceNow) to manage support requests
* Managing customer escalations with soft skills
* Communicating proactively with clients for updates
* Suggesting improvements to streamline support and enhance SLAs
Requirements:
* Experience in a first-line troubleshooting role
* Familiarity with ConnectWise or ServiceNow
* Motivated to learn and grow in the IT field
* Living within commuting distance to Maidenhead
This is an excellent opportunity for those eager to develop their career in cloud and networking technologies within a supportive IT Managed Service Provider. The Cloud & IT Infrastructure landscape is constantly evolving, and this role positions you at the forefront of industry advancements.
#J-18808-Ljbffr