Guest Services Supervisor – The Manor House – Castle Combe, WiltshireThe Manor House, a part of the Exclusive Collection, is nestled in the storybook village of Castle Combe and combines timeless elegance with a Michelin-starred restaurant and a championship golf course. The Castle Inn, part of The Manor House estate, is a historic Cotswolds inn where relaxed dining meets warm, welcoming service. Together, they offer a heritage-rich setting where every detail is designed to create memorable experiences for guests.You will join as a Guest Services Supervisor that values leadership, creativity, collaboration, and pride in everything they do, supporting the Guest Services Manager in leading the front office team and delivering exceptional guest experiences from arrival to departure. Here, your ideas will be welcomed and your growth supported.At The Manor House, we believe in rewarding our team for their passion and dedication. As part of our team, you'll enjoy:Competitive pay, plus service chargeGreat rates for stays across all our hotels and 50% discount on Food & Beverage diningFree meals while on dutyFree access to the on-site gym and parkingAccess to our Employee Assistance Programme and wellbeing resourcesExclusive discounts and perks through Hospitality EssentialsOpportunities for growth, learning, and internal movement within the Exclusive CollectionKey ResponsibilitiesSupervise daily front desk operations to ensure smooth and efficient serviceSupport and guide the Guest Services team during shiftsLead by example in delivering warm, professional and personalised guest experiencesHandle guest queries, feedback and complaints with confidence and professionalismEnsure accurate check-in and check-out proceduresMaintain high standards of presentation within reception and public areasAssist with training and onboarding of new team membersEnsure compliance with health & safety, security and company proceduresPerson SpecificationPrevious experience within a front office or guest services roleSupervisory experience preferredStrong leadership and team coordination skillsExcellent communication and interpersonal abilitiesConfident problem-solver with a guest-focused mindsetWell organised with strong attention to detailFlexible approach to shifts, including weekends and eveningsWe are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.