Infrastructure Engineer
Bridgend - 3 days p/week onsite in Bridgend - hybrid role
£37-45k & £3.5k training allowance after 12 months
Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 3rd Line Service Engineers to facilitate growth, and service .
Reporting to the Service Manager, and based at their Bridgend Office, you will form part of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support.
Technologies They Use:
* HPE server/SAN
* Hyper-V & VMware
* Windows Server/Desktop OS
* MS/Office 365
* Sophos suite
* HPE/Aruba networking
* Datto, Veeam, Acronis backups
* Gamma Horizon VOIP
* LAN & WAN technologies
Key Duties:
* Provide top-tier technical support
* Maintain exceptional customer service
* Adhere to service, security, and quality standards
* Update/manage customer documentation
Prerequisites:
* 5 years' 3rd Tier IT helpdesk experience
* Industry certifications (CompTIA A+, CCNA, etc.)
* Extensive Windows & networking experience
* Strong communication skills
* Ability to work independently
Preferred:
* Managed Service Provider experience
* CyberEssentials accreditation
* Mitel telephony experience
* Project installation experience
Training & Development:
* Microsoft & vendor-specific certifications provided
* Opportunities to champion emerging technologies