Senior Administrator – Building Services
* Annual Salary: £31,185
* Location: Leatherhead, Surrey
* Job Type: Full-time
We are seeking a Senior Administrator to join our team, providing essential administrative support within the building services sector. This role is pivotal in ensuring effective and efficient operations, offering support and information to residents and clients throughout all stages of service and works.
Day-to-day of the role:
* Coordinate all repairs, maintaining communication with clients, residents, site staff, and subcontractors.
* Provide work quotations and arrange site surveys with Supervisors/FOM’s.
* Manage the administration of works from pre-start to handover.
* Raise and enter new projects/work orders using the Oneserve system.
* Application for Payment (AFP) based on operatives’ timesheets and subcontractors’ SoRs.
* Collate and issue monthly and weekly financial statistics.
* Manage variations in work orders and request extensions of time when necessary.
* Maintain a job tracker for each workstream, showing the status and value of work orders.
Required Skills & Qualifications:
* Minimum of 4 GCSEs or equivalent, Grades A – C (must include English & Math) – Essential.
* NVQ in Business Administration – Desirable.
* NVQ in Customer Service – Desirable.
* Experience in high volume, high-pressure environments – Essential.
* Significant experience in a customer service role, dealing directly with the public – Essential.
* Preferably have experience in building construction and/or housing maintenance – Desirable.
* Excellent verbal and written communication skills – Essential.
* Proficiency in Microsoft Office software and electronic mail – Essential.
* Ability to accurately analyse numerical and verbal information – Essential.
* Effective time and workload management and administration skills – Essential.
* Excellent negotiation and problem-solving skills – Essential.
* Understanding of and commitment to equality and diversity – Essential.
Benefits: