International Debt and Debt Recovery Officer (Maternity Cover)
Location Wolverhampton Campus Faculty/Department Finance Department Contract Type Temporary Salary £29588 - £32080 pa (pro rota for part time) Closing Date 14/06/2026 Job Reference 14771 Documents
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10-Month Temporary Full-Time Contract (Maternity Cover)
An exciting opportunity has arisen within the Finance Department for an International Debt and Debt Recovery Officer on a 10-month temporary full-time contract.
The Income Section is responsible for the management, accurate recording, and recovery of the University’s debt profile, currently in excess of £150 million per year. This role will support the recovery of outstanding debt, assist with international student finance queries, and help improve the overall student experience through early intervention and financial guidance.
You will work closely with international students, internal departments, and external debt recovery agencies to support debt resolution, improve cashflow, and contribute towards key institutional objectives.
Main Duties and Responsibilities
2. Provide advice and guidance to international students regarding tuition fee payments and payment options.
3. Support the recovery and monitoring of international tuition fee debt, including sponsored and self-funded accounts.
4. Work closely with Income Section colleagues to review outstanding debt and assess financial risk.
5. Assist with the collation and referral of overdue accounts to the University’s debt recovery agents.
6. Act as a key point of contact for debt recovery agents and legal representatives.
7. Investigate and resolve debt-related queries in collaboration with Faculties and Student Records teams.
8. Represent the University at mediation meetings and court hearings where required.
9. Assist with the preparation of annual bad debt write-off reports and financial reconciliations.
10. Support the reconciliation and maintenance of the Student Loan Company (SLC) account.
11. Provide support to the Accounts Receivable Manager in the day-to-day operation of the section.
12. Assist with staff training, induction support, and process improvement activities.
13. Produce statistical information and management reports when required.
14. Ensure compliance with GDPR regulations and maintain high standards of data integrity.
About You
15. Excellent communication and interpersonal skills.
16. Strong organisational skills with the ability to work effectively under pressure and to tight deadlines.
17. Experience of working within a busy office environment.
18. Ability to manage routine correspondence and complex financial queries professionally.
19. Experience using Microsoft Office applications.
20. Ability to work effectively as part of a team.
21. High degree of self-motivation, professionalism, and attention to detail.
Essential Requirement
22. Minimum of 5 GCSEs (or equivalent), including English and Maths.
23. Excellent communication skills.
24. Good numeracy, literacy, and interpersonal skills.
25. Experience using large institutional information systems.
26. Commitment to quality and equal opportunities.
Desirable Experience
27. Credit control or debt recovery experience.
28. Knowledge of Student Finance England (SFE) funding regulations.
29. Experience working within Higher Education.
30. Experience using Unit4 Business World (Agresso).
31. Experience maintaining rigorous and auditable document trails.
32. Experience providing advice and guidance to students
Please see the job description and person specification relevant to the post of an International Debt and Debt Recovery Officer for full details of the post requirement
Why Join Us?
This role offers an excellent opportunity to gain valuable experience within Higher Education Finance whilst making a meaningful contribution to student support and debt recovery operations.
If you are proactive, organised, and passionate about delivering excellent customer service, we would welcome your application.
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