Overview
An exciting Key Account Manager opportunity with DX.
Up to £42,200 Inclusive of Car Allowance/Company Car plus Bonus
Previous experience in a logistics / distribution environment in a similar role is essential.
About Us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role Summary
The Key Account Manager is responsible for managing medium to large customer accounts ensuring the highest levels of customer service for Key DX customers. Proactively engaging with customers to identify possible issues or upcoming increases in volume whilst driving through additional revenue through growth.
Key Responsibilities
* Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
* Negotiating annual price increases and driving through additional revenue through upselling and sourcing additional lines of business with current customers
* Resolving customer issues at all levels working closely with local customer service and operational teams
* Providing a flow of information between the customer and the business
* Producing weekly and monthly service reports
Benefits
* Competitive Rates of Pay
* Holidays: 25 days + Bank Holidays
* Long Service Recognition Scheme
* Enhanced Maternity & Paternity
* Company Pension Scheme
* Life Assurance
* Employee Assistance programme including 24/7 Virtual GP
* DX Discounts Portal
* Excellent opportunities for career progression and more
Additional information
Location: Birmingham, England, United Kingdom
We look forward to hearing from you!
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