Previous customer service experience in a fast-paced environment required
* Great opportunity to progress your career, skills and knowledge
About Our Client
This opportunity is with a fast-growing medium-sized company in the Technology sector based near Banbury, known for its innovative solutions and customer-focused approach. The organisation values precision and efficiency in its operations.
Job Description
Key responsibilities of the Customer Support Supervisor include:
* Lead and support a small team of advisors, fostering a positive and collaborative working environment.
* Oversee day-to-day operations of the customer support function, ensuring customer interactions are handled professionally.
* Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels.
* Monitor team performance, provide coaching and feedback, and support professional development.
* Handle escalated customer cases with sensitivity and problem-solving expertise.
* Collaborate with other departments to streamline processes and improve service delivery.
* Use data and reporting tools to track performance metrics and identify areas for improvement.
* Ensure compliance with relevant regulations and internal policies.
The Successful Applicant
The successful Customer Support Supervisor will have:
* Proven experience in a customer service or collections environment, ideally with team leadership responsibilities.
* Strong interpersonal and communication skills, with a focus on empathy and conflict resolution.
* Ability to lead and motivate a team in a fast-paced, target-driven environment.
* Comfortable using CRM systems.
* Excellent problem-solving and decision-making abilities.
What\'s on Offer
Benefits include:
* A competitive salary
* A supportive work environment with full training provided
* Opportunities for personal and professional growth
* A comprehensive benefits package
* Access to many company perks
* Generous annual leave package
* Free parking onsite
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