About This Opportunity We're looking for a proactive and customer-focused IT Support Technician to join our team. In this role, you'll be the first point of contact for colleagues across the business, helping resolve day-to-day IT issues and ensuring our systems and technology run smoothly. From troubleshooting hardware and software to supporting new starters with their equipment, you'll play an important role in delivering a seamless IT experience and keeping our employees connected and productive. How You Will Contribute Technical Support & Troubleshooting Act as the first point of contact for IT support requests via phone, email, or ticketing system. Resolve basic IT issues related to hardware, software, and networks ensuring high levels of customer satisfaction and adherence to SLAs set by the business. Provide support for Microsoft 365 applications, including but not limited to Outlook, One Drive, and Teams. Assist with password resets, account unlocks, and access permissions. Escalate more complex IT issues to 2nd line support and other teams when necessary. Hardware & Software Support Set up and configure end user equipment, such as laptops, desktops, and mobile devices. Support mobile devices, including iOS and Android, ensuring corporate policies are followed. Repair or replace equipment when required, liaising with IT Systems Manager and purchasing the equipment through approved suppliers. Onboarding & Offboarding of Employees Create, configure, and manage new user accounts, assigning appropriate permissions, security groups, and licenses based on role requirements. Ensure a smooth offboarding process for departing employees by following IT asset retrieval procedures, deactivate user accounts, revoke system access, and ensure compliance with data security policies. User Support & Customer Service Provide clear and professional technical assistance to end users, ensuring a positive support experience. Log all support requests and incidents in the IT ticketing system, tracking progress and resolution. Offer basic training and guidance on IT best practices and security awareness. System Monitoring & Maintenance Monitor system alerts and report potential security risks or performance issues. Ensure all IT documentation and knowledge base articles are kept up to date. House Keeping Maintain accurate records of IT assets, support requests, and issue resolutions. Ensure the server room and IT storage areas are well-organised, clean, and free of hazards. What Will Make You Successful in This Role An IT-related certification such as CompTIA A, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Previous experience in a 1st line IT support or similar technical support role. Experience working with IT ticketing or service desk systems. Strong working knowledge of Windows 10/11 and Microsoft 365. Familiarity with MacOS, iPadOS, and iOS. Basic understanding of Active Directory, user account management, and remote support tools. Our Values Our values shape everything we do - from the floors we design to the experiences we create for our customers and colleagues. If you're someone who thrives in a creative, collaborative, and purpose-driven environment, you'll feel right at home here. Deliver the Promise : behaving with integrity, keeping commitments, and being accountable to customers, colleagues, and partners People Matter : valuing individuals, recognising achievement, trusting one another, and making sure employees feel empowered Pioneering Spirit: encouraging boldness, innovation, creative thinking- traits that are part of the company's founding Positive Energy: bringing enthusiasm, dynamism and a 'can-do' attitude to work every day