This role supports customers through timely, accurate and professional service. The position handles enquiries, resolves issues and maintains high service standards across multiple channels. Working collaboratively, the role contributes to customer satisfaction, operational efficiency and a positive brand experience within a fast paced, consumer focused environment with international reach growth.
Client Details
The employer operates globally within the consumer entertainment sector, supporting well known digital and physical products. The business combines a fast moving culture with a strong focus on customer experience, quality service and continuous improvement.
Description
Customer Service Assistant,
* Responds to customer enquiries via email, phone and online platforms
* Process high volumes of orders
* Liaise with the warehouse regarding stock and 3PL for delivery
* Resolves order, delivery and product related issues efficiently
* Accurately updates customer records and internal systems
* Communicates clearly with internal teams to resolve escalations
* Follows company policies, procedures and service standards
* Manages complaints with empathy and professionalism
* Identifies trends and recurring issues to support improvements
* Supports team targets and service level objectives
Profile
* Demonstrates previous fast paced, office based, customer service experience
* Ability to cope with a very large number of SKUs which complicates the order processing
* Communicates clearly and professionally in written and verbal form
* Remains calm and solution focused under pressure
* Shows strong attention to detail and accuracy
* Works well independently and as part of a team
* Learns systems and processes quickly
* Manages workload effectively in a busy environment
* Displays a positive and customer focused approach
Job Offer
Salary of circa £28,000 to £30,000 plus excellent package