BODYSHOP ADVISOR
Hedin Automotive BMW & MINI has a great opportunity for a Bodyshop Advisor to join the team. If you have a passion for the automotive industry and want to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the world’s most admired brands in the automotive industry.
YOUR ROLE.
As the Bodyshop Advisor you will provide a courteous and efficient estimating and reception service for the Bodyshop and SMART repair department, reporting into the Bodyshop Manager, and liaising closely with colleagues across the Centres. You will be responsible for selling Bodyshop time, products, and services, liaising with insurance companies and their engineers where appropriate.
The main duties of the role include:
Be the first point of contact, offering a warm and courteous reception to all our customers.
Manage incoming enquiries, administrative tasks, and phone calls, and make customer bookings.
Schedule customer appointments and plan arrival times to minimise waiting periods for vehicle drop-off and pick-up.
Ensure all completed SMART repair jobs are invoiced correctly
Keep our workload control spreadsheets up to date to ensure efficient vehicle repairs
Oversee the return of vehicles to customers, explaining the work done and any charges
Promote Bodyshop and SMART repair services.
Regularly update customers on repair progress, additional work needed, and vehicle completion, ensuring our databases are always current
YOUR PROFILE.
Strong customer service and communication skills
Ability to work in a fast-paced environment and manage multiple tasks
Attention to detail and strong organisational skills
Previous experience in a similar role preferable within the automotive industry/accident repair centre/ bodyshop environment.
ABOUT US.
Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.
As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.
SALARY AND HOURS.
Basic Salary £28,8571 with an OTE £34,500 per annum
Working hours are Monday – Friday, 8am–6pm.
BENEFITS.
Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our