We’re looking for an experienced Account Manager to join our clients modern office-based Sales team in Poole. What you will be doing as an Account Manager: * Proactively schedule and complete agreed volume of outbound customer calls per day. * Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM. * Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. Stock availability, delivery schedules, pricing etc). * Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date. * Research and understand product availability, actively engaging with category management, fulfilment and operations teams. * Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement. * Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest. * Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer. * Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances. * Proficiently utilise CRM and...